Refund and Cancellation Policy

At Shivvaidraj, we strive to ensure our customers are completely satisfied with their purchases. If you are not entirely happy with your order, we are here to help.

1. Cancellations

You may request a cancellation of your order within 24 hours of placing it, provided the order has not already been dispatched. If the order has been shipped, it cannot be cancelled, and you will need to follow the returns process.

2. Returns

To be eligible for a return, your item must be unused, sealed, and in the same condition that you received it. It must also be in the original packaging. You have 7 days from the date of delivery to initiate a return request.

3. Refunds

Once we receive your returned item, our team will inspect it and notify you of the status of your refund. If your return is approved, we will initiate a refund to your original method of payment.

Refunds will be processed within 5-7 business days.

4. Non-Refundable Items

Certain items are non-refundable, including products that have been opened or used. Gift cards and promotional items are also strictly non-refundable.

5. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.